Success Starts Here

Starting Wednesday, February 26, success.neogov.com, our new-and-improved Customer Success Community will be replacing the current NEOGOV Community.

How This Improves Your Experience

By bringing all of our community resources into one place, we're ensuring that NEOGOV can more efficiently engage with you, hear your questions, and offer the support you're looking for. Our new community space is designed to be more engaging and responsive to your needs.

 

Learn-valueprop3

Comprehensive Support: Access the product help center, guides, and how-to articles in one place, making it easier for you to find information.
Learn-valueprop2

Community Connections:
Learn from and engage with fellow NEOGOV product users. This peer-to-peer interaction is invaluable for becoming a product expert.
Perform-valueprop1

Enhanced Engagements:
Communicate easily with support teams allowing for faster and more effective resolution of your questions.

How To Get Community Access

Watch the walkthrough below to see exactly how to take part in our new-and-improved community:

FAQs

When will the new community launch?

The new Customer Success Community will be live for all NEOGOV product users on Wednesday, February 26, 2025. 

How do I gain access once it's live?

You will continue to access the community the same way you have in the past. Once you log in to your product, click on your name, then choose "Help" from the dropdown menu to automatically launch the Customer Success Community space. 

In what ways does this change benefit me?

This unified community will give you instant access to comprehensive support from product experts and enhanced engagement opportunities with the entire NEOGOV Network. Quickly and easy get the help you need and learn from your professional peers in this new and improved space.

Discover All the Community Has to Offer

Head to the new Customer Success Community to get started now!